I few of my team members in different locales (therefore in different domains) are having trouble getting into vCenter (5.1). I've added the identity source for the appropriate domains and even gave their accounts the necessary permissions in vCenter. They tell me they can't get in, but nothing else. While I am waiting for a reply back to my inquiry for more details, I used the credentials of another account (shhh) I have in one of their domains and after giving it full permissions to the vCenter environment, I got the "Cannot complete login due to an incorrect user name or password" error. I'm assuming this is what they're getting as well.
I found the doc/link below, and when I check that log it mentions, it is indeed the error I'm receiving. (error code is 1722 and the error message is The RPC server is unavailable)
I'm just a bit confused by one of the steps (below) that I'm hoping someone can clarify. How do I check that NetUserGetLocalGroups is using either the short name or the FQDN? In the log where the error is, the vcenter server is mentioned by FQDN. I can ping the servers short name or use it to connect to in the client. Can someone explain what that means exactly? Thank you very much.
Verify the DNS configuration. NetUserGetLocalGroups uses the short name for the Windows server (for example, myserver instead of myserver.example.com). If DNS is unable to resolve the short name for the Windows server, the call to NetUserGetLocalGroups fails.
